Category: Shipping & Returns
Category: Shipping & Returns
1. Shipping Information
We offer reliable shipping options for all orders placed on our website. Shipping costs are calculated at checkout based on the size of your order and the destination. Delivery times may vary depending on your location, but we always strive to get your order to you as quickly as possible.
2. Processing Time
Orders are typically processed within 1-2 business days. Please note that processing times may be extended during peak periods, such as holidays or sales events. You will receive an email confirmation with tracking information once your order has shipped.
3. Shipping Methods
We offer several shipping options to suit your needs. These options may include:
- Standard Shipping (3-5 business days)
- Express Shipping (1-2 business days)
- Same-Day Delivery (available in certain locations)
4. Shipping Restrictions
We currently ship to all major cities and towns within the country. However, there may be some rural areas or remote locations that we cannot service at this time. If you are located in such an area, we will notify you during the checkout process.
5. Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with an item, you can return it within 30 days of receiving your order for a full refund or exchange.
6. Eligibility for Returns
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. Some products are not eligible for returns, including:
- Perishable goods (e.g., fresh produce, dairy, etc.)
- Gift cards and vouchers
- Items marked as final sale
7. Return Process
To initiate a return, please contact our customer support team at returns@yourstore.com. You will need to provide your order number and the reason for your return. Once your return is approved, we will provide you with instructions on how to send the item back to us.
8. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
9. Exchanges
If you wish to exchange an item, please contact us to arrange a suitable alternative. We will work with you to ensure you receive a product that meets your needs.
10. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will offer a replacement or a full refund, depending on the nature of the issue. Please provide photos of the damaged item and packaging when contacting customer support.
Contact Us
If you have any questions or concerns regarding our shipping or return policies, please don't hesitate to reach out to our customer service team at support@yourstore.com.